Keys to CRM System Adoption: Coaching

High rates of user adoption maximize the benefit of a CRM system to every system user in an exponential way as every key process in the business; planning, marketing, selling, servicing, and analyzing, is enriched by the increased information and functionality of the CRM system. Many companies invest millions in software licenses and services to install a CRM application, but don’t invest the time and energy to create a CRM System – Application, Infrastructure, Employee users, Indirect Channel users, and Customers. Each part of the system is critical to the system, with none more critical than the Employee users.

When Employee users eagerly use and contribute to the CRM system, user adoption is high. When Employee users do not use, or incorrectly use the system user adoption rates are low. When adoption rates are high, companies must persist on the system planning and implementation path that they have outlined to maintain and upgrade the system over time. When adoption rates are low, companies must pause and analyze the issues and take immediate corrective action. This is the first in a series of articles that detail what organizations can do to drive user adoption of the installed CRM system. There are 5 key areas to investigate and correct: executive involvement, pay for play, EASE, commitment, and coaching.

Coaching may be the least understood duty that is assigned to any manager in any organization. Coaching is the ability to demonstrate and inculcate a skill as it will be used in the organization. It should not be confused with Training, Motivation, Leadership, or Management of Resources – each of these is an important duty for organization Managers, but they are not “Coaching”. Unfortunately, many organizations and the Managers in that organization DO confuse one or all of these skills for Coaching. This is particularly detrimental to CRM Application user adoption. Throwing money and bodies at the CRM Application and making speeches about the benefits will not increase the skill level of the Employee users. Even application training is only marginally effective. The only proven way to increase the employee skill level successfully on a CRM Application is for the appropriate person, which more than 95% of the time is the direct Manager of the employee, to Coach the employee on the application. Raising the employee skill level, making the employee more comfortable with the application, is a key to user adoption.

In the Carew course on Selling Skills Coaching[1], the Coaching process has 4 distinct steps:

  1. Demonstrate the skill to the employee
  2. Assist the employee in attempting the skill
  3. Allow the employee to practice the skill in a supportive, protected environment
  4. Monitor and give feedback on the employee’s skill level in day to day activities

Demonstrate the skill: This means that each Manager on the Management team must be able to use the CRM application with enough proficiency that they can fully demonstrate it to their direct reports. For example, Sales Managers must be able to do everything in the CRM application that they are expecting their team members to do – e.g. handle leads, manage opportunities, create quotes, submit orders, update contact level information, etc. This level of proficiency is gained by including the Managers early in the requirements gathering phase, the design and development process, the testing phase, and by involving them in intensive application training and train the trainer sessions prior to the release of the application.

Assist the employee in attempting the skill: Each Manager should be at every roll-out/training session for the CRM application when his/her team is involved. The Manager will demonstrate the CRM application in the context of the business model for his/her team. They will assist each employee in completing a real world use case. They will answer business questions and questions about application design and functionality. They will also be able to do this when a new employee is added to the team after the CRM Application roll-out.

Allow the employee to practice the skill: After assisting the employee on the first use case, the Manager allows the employee to practice on similar use cases. The Manager evaluates the progress, provides positive feedback for each correct step, and makes suggestions for improvement when appropriate. Finally, the Manager recognizes and congratulates the employee on having attained a skill level sufficient to begin using it in live business processes.

Monitor and give feedback: The best and only effective way to monitor progress on a CRM Application is for the Manager to use the application! Printed reports and spreadsheets send a very negative message to the employees when used for this purpose. Employees want to feel that they have enriched the organization and improved the business through their actions in the CRM Application, the best way to do this is for the Manager to demonstrate that his/her decisions are being driven by the information in the system. Managers who use the system are much better able to evaluate the performance of their teams on the CRM Application than those who do not.

The creation or re-release of a CRM system involves a great deal more than the installation of a CRM Application. If the CRM Application is not used properly, or not used at all, then the system has a greatly diminished value. Coaching is one of five key drivers to Employee user adoption. Make sure that as you are planning your CRM System you enable Coaching in your organization change management plans.

  1. Involve all Management levels in requirements, design, prototypes, and testing.
  2. Conduct intense training and train the trainer sessions (and include Coaching training if it is not already part of your Management training curriculum) for all managers before general release
  3. Involve the Managers in all direct rollout activities to their teams
  4. Make training environments available to the organization
  5. Ensure that Managers can work in the CRM Application to accomplish the vast majority of the business process cycles they manage.
  6. Ensure that employee onboarding is not considered complete until the Coaching process has progressed to step 4.

The cost of these activities will easily be recovered in the increased benefit of the system to your company, and the Coaching skills you give to your Managers will be used many, many times in other business processes and become part of your Customer Experience driven culture.

[1] http://www.carew.com/selling-skills-coaching.php

Jim Lindenfeld, Principal Consultant

Jim Lindenfeld, Principal Consultant

This blog was written by Jim Lindenfeld, who has been actively involved in customer relationship management during his entire professional career.  He is a certified sales and sales management trainer.  He has been involved in the implementation of CRM systems since 1987 and is currently a principal consultant in our CRM practice.

 

Focus on the Customer: A Sustainable Competitive Advantage

In a previous article about focus on the customer we discussed how putting the customer in the center of your company can help you become a well-organized company. We also explored in another article how focus on the customer can be your guide to empowering your employees to act in a way that retains your customers and protects your interests. What may not have been crystal clear in either article is the crucial reason why focus on the customer is so important.

Ever since the introduction of row agriculture, when man was first able to consistently produce a product (the turnip) in abundance beyond his needs, there has been a ‘marketplace’ – i.e. producers, sellers, and consumers. The size and shape and kind of the marketplaces have changed dramatically over time, but there are two maxims that were true then and are still true today. Maxim One, there will always be someone in the marketplace who will be able to produce a better product than you can, or sell it more cheaply than you can, or promote it more effectively than you can, or do all three! Maxim Two, every market, and the products and services in that market, has a lifecycle curve from inception to obsolescence.   In layman terms, if you are in a market now or trying to enter an emerging market, you are constantly faced with a host of formidable competitors.

Economists will tell you that competition is healthy for the economy because it favors innovation and keeps prices low and service high. What that don’t tell you, and hope you implicitly understand, is that the way this comes about is that each of the companies in, or attempting to enter the marketplace, are trying to develop a competitive advantage over all of the other suppliers in the market.   They are trying to develop a sustainable competitive advantage that will allow them to take advantage of the market lifecycle when it is profitable. You have probably had these same discussions many times.  For example, “If we develop a new technology we will either leapfrog the competition or create a whole new market.” Perhaps you are thinking, “We’ll lower our prices and gain a greater market share that way.” Maybe you believe that developing myriad sales channels and heavy promotion will help you beat back your competitors and dominate the market. The problem lies in marketplace Maxim One.  Technology, Price, and Promotion are not sustainable advantages because there is always someone who will technologically leapfrog you, who will sell it cheaper, or who will outdo your promotion. Eventually, the technology research costs too much, the profit margin becomes too low, the selling and marketing expenses too high and your plan fails.

There is one, and possibly only one, sustainable advantage – focus on the customer. Customers still place a value on a relationship with a company; enough of a value to help you ward off the discounters who don’t nurture that relationship. Satisfied customers tell you what they need, and if you are focused on that, they give you the early optics to emerging and new markets so that your innovations aren’t wasted in leapfrogging in the wrong direction technologically.  Finally, customers who believe they are the focus of your company are loyal; they are 5 times less likely to be persuaded by your competitors’ promotions than are dissatisfied customers.

Focus on the customer is a very small investment compared to the research to develop technically superior products, or the discounting required to be the low price leader, or the sales and marketing expenses of a high powered promoter. It simply takes the right culture, with the right tools, empowered with the right attitude. Put the customer in the center of your Customer Relationship Management system for a sustainable competitive advantage.

Jim Lindenfeld, Principal Consultant

Jim Lindenfeld, Principal Consultant

This blog was written by Jim Lindenfeld, who has been actively involved in customer relationship management during his entire professional career.  He is a certified sales and sales management trainer.  He has been involved in the implementation of CRM systems since 1987 and is currently a principal consultant in our CRM practice.

Oracle BI Mobile Application Designer (MAD)

Oracle introduced another great application called “Oracle BI Mobile App Designer (MAD)” in Release 11.1.1.7.1 of Oracle Business Intelligence Enterprise Edition (Oracle BI EE).

The Oracle BI Mobile App Designer (MAD) is a new design tool for business users to easily create stunning and interactive analytical applications for use on any major mobile device.  With Oracle BI Mobile, businesses have been able to deploy full interactive dashboards with no additional development using Oracle BI Mobile HD on iOS devices. Now, you can create purpose-built mobile analytic applications for any smartphones and tablets with drag-and-drop simplicity using Oracle BI Mobile App Designer. BI Mobile App Designer complements BI Mobile HD and is packaged with Oracle BI Foundation Suite and the BI Mobile option to OBIEE.  Some of the MAD highlights include:

Mobile-first Business Apps – BI Mobile App Designer is the ideal solution for users that want targeted, business-specific mobile apps that are easy and fast to build, require no programming expertise, and can be delivered to users across all the major mobile platforms and devices. Apps are built with support for touch and gestural interactions built in.

Intuitive App Design Interface – BI Mobile App Designer has a simple drag-and-drop interface that allows business users to select their data visualizations, including: tables, charts, navigation panels, repeating grids, images, text narrative, etc. These elements can then be dropped onto a palette to create mobile apps within minutes. Third-party plug-ins like Google Maps, Sunburst Visualizer, etc., can be incorporated and used in a similar manner. A preview function allows users to see their apps within a computer’s browser, or on a mobile device by scanning a QR code, without requiring any installation or configuration.

Portable Device, Platform, Screen-size Design  – BI Mobile App Designer is certified to support iOS, Android, and Windows Mobile Smartphones and Tablets. Since it supports HTML5, most mobile browsers can run BI Mobile App Designer apps. No plug-in, installation, or download from a third-party app store, is required.

Enterprise Integration – Oracle BI Mobile App Designer is a part of and is fully integrated with the Oracle BI Foundation. Users can create mobile apps with enterprise data from the BI Semantic Layer (RPD), with data from BI Publisher data models, or Excel data files with seamless support for, and the benefits of, role-based data-level security that the Oracle BI Foundation suite provides.

Drag and Drop – The easiest way to create UI is to drag and drop. MAD has beautifully incorporated this feature where one can build the entire BI Mobile Application just by dragging and dropping components and data fields as required.

Oracle Mobile Application Designer Drag n Drop

Interactive  – MAD is based on the “gestural” principal of touch and swipe. As most mobile apps use this technology for interaction, MAD has followed suit to adapt gesture interactivity for all the components in its libraries.

App Library – Users can share their new mobile apps across organizations using the publish feature. They can subscribe to these apps and receive updates when changes are being propagated to their subscribed apps.

Security – As MAD is integrated with Oracle BI Foundation Suite, the BI content has proven enterprise level security and performance capabilities.

HTML5 – The complete BI Mobile Application Designer output is generated in HTML5 including the data visualization charts. It can run on any platform device or operating system without any glitches. MAD follows the philosophy of “Build once, distribute anywhere.”

A sample Mobile App Designer Screen:

The result in iPad:

Other features include…

  • Supports drill down charts.
  • MAD comes with a separate filter component.
  • Multiple types of data visualization supported such as; Line, Bar, Area, Bubble, Pie, 3D graphs, Circular and Funnel.
  • Simple tables as well as complex pivot tables can be built.
  • Images can be added by uploading them, using the URL link, or inserting them from a database field.
  • MAD’s greatest strength is its repeater components! (ex: Tile and Accordion.)
  • Complex frame sets can be created by including frames for laying out the components to make them aesthetically appealing.
  • Choice of many Black and White themes.
  • MAD applications can be built using three types of data sources: subject area, data sources, and external excel files.
  • Drag and drop feature of the data fields from data source into the visual components.
  • Clean layout, perfectly aligned component sets and toolbars help in building complex dashboards using few clicks.

Limitations of MAD include…

  • Have to build support dashboards for Mobile and Tablet devices
  • Theme change effect is not being applied to all the properties of components (you can see the black text on chart labels in the black theme). These kinds of glitches can also be seen on the tables
  • Backspace does not work
  • Deleting a column from a table is not user friendly
  • Cannot add columns if there is no space

How do you get this?

  • BI Mobile App Designer is available now as a patch to Oracle Business Intelligence Suite Enterprise Edition, version 11.1.1.7.1. (patch number 17220944 at support.oracle.com)
  • BI Mobile App Designer is licensed at no extra charge with Oracle BI Foundation Suite and Oracle BI Mobile

eVerge Group is an Oracle Platinum Partner with extensive Oracle implementation experience in Oracle Business Intelligence. For more information about our business solutions, contact us at our website. http://www.evergegroup.com/contact.php

About the author: Garrett is Director of EPM Solutions who has worked with eVerge Group since 2005.

eVerge Upgrades Fusion HCM to Release 7: January 2014

We recently upgraded our Oracle Fusion HCM install from Release 5 to 7.  In this blog, the focus is on the new features and functionality of Release 7.   This release touted new features spanning many of the Fusion HCM products.  The major features of interest to our project team included the Simplified User Interface, OTBI Reporting, Talent Management and Workforce Compensation enhancements, as well as Payroll reporting.

Below you will find a sampling of what Release 7 has to offer us and our customers:

Simplified User Interface:

From Oracle: The simplified user interface for the Oracle Applications Cloud is a modern, intuitive, streamlined user interface for self-service users who need access to HR related tasks and information.  The Simplified User Interface is a quick access point for casual users to perform the most common HR tasks.

Our take: Our compensation plans are already configured with custom alerts to aid our managers with the compensation process.  Some of the alerts we had already incorporated are identifying terminated employees and recent new hires.  We plan to take advantage of this new feature for our upcoming quarterly bonus payout plan.  Providing our managers with real time changes will further enhance our compensation process.

Copy/Export/Import Extract Definition Functionality

From Oracle: You can now create new extract definitions through copy or export/import. Copy, Export, and Import process options are available on the table header of the Search Results table on the Manage Definitions page. Copy allows you to copy an extract definition within the same Legislative Data Group (LDG).  Export allows you to create an .xsd file with all the extract definition details. This .xsd file can be imported in any Fusion HCM pod (instance) across releases. You can use Export/Import to copy the extract definitions across different LDGs. You need to specify the target LDG while importing the .xsd file.

Our take: Our project team was successfully able to migrate data using the delivered Export/Import process. By using the delivered utility, we were able to eliminate data entry errors; and in addition, reduced the time for validation and verification. In addition to the LDG enhancement, we used the Export/Import delivered utility to migrate Implementation Project Plans from one Fusion HCM Pod to another. Our project team will definitely leverage the enhanced Export/Import utility for ongoing implementation efforts.

Oracle Transactional Business Intelligence (OTBI) Enhancements

If you are not familiar with OTBI, it is essentially a set of pre-seeded yet customizable analysis structures that Fusion Applications users can access to create ad hoc reports, dashboards and alerts to aid daily decision-making.

From Oracle: The following OTBI features were added or changed since the last release of Oracle Fusion Applications:

•           Gender and Ethnicity have been added to the Worker dimension in all subject areas. The most recent gender and the primary ethnicity for the country or legislation of the worker’s primary assignment are used.

 •           A new Department Hierarchy dimension has been created to allow hierarchical aggregated reporting from the most recent active department tree, which contains only HCM Department Organizations. This dimension has been added to the Real Time subject areas.

 •           Assignment Count has been added to the Worker Assignment fact in the Workforce Management Real Time subject area.

 Our take: OTBI has had several iterations and continues to evolve over the life of the HCM Fusion product, but all reporting as needed for trends and analytics becomes more prominent. OTBI in Oracle’s Fusion HCM allows users to develop reports using Subject areas with a graphical interface and publish the analytics under one console. The figure shown is example of an analysis using Assignment Count fact measure. During the recruiting process, Worker analysis is performed for the staffing needs. That being said, the new enhancements in OTBI will help us match the skill set with the job requirements. 

 

Performance Management Enhancements

From Oracle: Performance Management Overview Pages Redesign; The Worker Overview page and My Directs tab in the Manager Overview page have been redesigned to a worker-centric layout.  In the new design, the page displays all performance documents for which each worker is eligible.  In previous versions My Directs tab on the Manager Overview page, a performance document had to be selected first to determine which workers were eligible to access it.

Our take: Oracle really listened to their customers by redesigning the manager’s view into their people’s performance documents.  This was a frustrating experience for our managers prior to Release 7.  This was the case especially for managers with a large number of direct reports.  The new overview displays the manager’s direct reports and the documents that are eligible and ready for evaluation.  Also, filtering capabilities are provided to list direct reports by document name, status and direct report. 

 

From Oracle: Performance document calculated ratings can now become the official rating.  Template configuration options are now available to define section ratings to be the calculated rating.  Prior to release 7 the calculated rating served as a guide for employees and managers to manually select a rating. 

Our take: Once again Oracle listened to their customers.  Our performance process is designed to rely on the calculated ratings.  Prior to Release 7, manually selecting a section rating was an additional step for our users.  Also, in many cases the incorrect section rating was selected and required administrative assistance to correct the ratings.  Today our users simply rate the individual items in a section and let the system do the rest.

Workforce Compensation: Alert Managers When Amounts They Enter Are Overridden

From Oracle: You can now create custom alerts to notify managers when a higher manager overrides a compensation amount. New columns can be used as conditions when building alerts, to identify the name of the manager who originally entered an amount and the name of the manager who last updated an amount. Previously, these columns were not available for use as conditions when building custom alerts, so managers had no clear visibility when an amount that they entered was modified by someone else.

Our take: Our compensation plans are already configured with custom alerts to aid our managers with the compensation process.  Some of the alerts we had already incorporated are identifying terminated employees and recent new hires.  We plan to take advantage of this new feature for our upcoming quarterly bonus payout plan.  Providing our managers with real time changes will further enhance our compensation process.

 

Payroll Enhancements

From Oracle: Several reports are now available for Fusion Payroll.  Oracle has delivered on several new reports including the Gross To Net, Activity Report, and Payroll Register.

Our take: Prior to Release 7 we had to rely on custom reports.  These new delivered reports are a positive step in the right direction, and we look forward to additional delivered reports in the future to help streamline our payroll process.

You can find more information for Release 7 by reading the release notes or attending HCM Live webinars.

eVerge Group is an Oracle Platinum Partner with extensive experience in HCM. To learn more about HCM Fusion and how we can help implement HCM Fusion for your organization, please contact us at 888-548-1973 or through our website http://www.evergegroup.com/contact.php

 

Oracle Exalytics and 120 Million Records: Airline Traffic Delays Analysis on Exalytics

In this video, an analyst for an airline consumer group is portrayed studying airline traffic delays.  Oracle’s Exalytics performance against massive amounts of enterprise data permits a speed-of-thought style of analysis to make sense of complex business information. As in your industry, airline schedules have many dimensions… routes, flights, airlines, airports, delays, dates, etc. Oracle Exalytics provides many ways to visualize the multi-dimensional relationships (via numerous styles of charts and geo-maps as well as visually-coded data) rather than crunching numbers. For more information and how eVerge can help implement for your organization, please contact us at 888-548-1973.

http://www.youtube.com/watch?v=1NMqPjdeCVU

First Steps in Planning for Big Data

I’m sure you’ve read a number of articles about how Big Data is the next big thing and if you aren’t on board you’ll be left behind.  I’m sure you’ve also read how Big Data is just data combined hype, and that the bubble is bursting already.  I believe, as is often the case, the truth is a little unclear but somewhere in the middle.

Planning your approach on how you might exploit Big Data is no different than the process of investigating any other technology opportunity or new source of data.  In this case, though, you are trying to uncover ‘nuggets‘ of valuable information in a larger sea of data. The Big Data tools might be new and unfamiliar, the skills may be slightly different, but the process is not rocket science.

Develop a Plan

    1. Obtain approval to move forward (i.e. time and money for discovery)
    2. Define Goals and Objectives – Understanding the organizational goals and objectives first will set the foundation for the rest of the plan.
    3. Obsess on Users – When discussing and reviewing with the potential business community, challenge how they use data in reaching conclusions and making decisions. Focus on what they don’t have and cannot do in the current environment.
    4. Identify Sources of data – PDFs, location data from cell phones, email, twitter, blogs, HR documents, warehouse records, call center notes, field service notes, etc.
    5. Business Justification – Quantifying exact cost reductions, increase in income (revenue), or customer satisfaction can be tricky , but remember we are talking about a discovery process, not a full-fledged implementation.
    6. Determine Budget – Also tricky, since we are not talking Big Data tools just yet.  The budget is dependent on the cost of acquiring and storing the data you are interested in.  The number of staff and duration of the project will depend on how ‘close to the surface’ the valuable data is, and how much work is required to expose the ‘nuggets’.  It can help to talk to other organizations or experts who have worked on this type or project before.
    7. Identify Tools and Technologies – Identification of candidate tools/technologies that align with business goals and budget is also critical.  Not all solutions are created the same (nor are they priced the same).  You do not want to spend months evaluating ALL the possible solutions in the marketplace.
    8. Make Room for Experimentation – Allow time for experimentation in the project. There is a good chance that you’ll make an unexpected discovery.  Don’t eliminate that possibility.

At a high level, it should be more obvious that getting into Big Data is not too different than exploring any other new project or technology.   Having an idea of what you’re trying to achieve, knowing how long and how much you can afford to invest, and keeping an eye out for the unexpected are the most important aspects of the discovery process.

Finding people with the right expertise and a track record are in high demand, but the eVerge Group has skilled people who can provide assistance. This help could be simply providing details of case studies demonstrating success stories of similar organizations.  It could also be helping to develop a business plan, then executing the project to show the return on investment possible when you exploit that ‘Big Data’.

Check out Oracle’s website for information on Oracle’s Big Data Solutions offering.

Oracle Big Data

This short video uses a very simple analogy of a fishing trawler to explain big data, and the steps involved in gaining competitive advantage by combining new sources of data within existing, structured and unstructured data.  Referenced solutions include the Oracle Big Data Appliance, Hadoop, NoSQL, and Oracle Endeca Information Discovery (OEID).

http://www.youtube.com/watch?v=1GU4Imbo6R8&feature=youtu.be

 

Exalytics – Speed of Thought Analysis

The question today is no longer whether companies are going to deploy business intelligence analytics and perform ongoing modeling and planning of their businesses but, rather, will the results be timely, accurate and comprehensive to support critical decisions and offer insight needed for strategic, financial and operational excellence.  Oracle addresses this with Exalytics.  The Oracle Exalytics In-Memory Machine is the industry’s first engineered system specifically designed to deliver high performance “speed of thought” analysis. At eVerge Group, we’ve crafted several services to help organizations take advantage of its capabilities quickly (and seen performance improvements up to 50X times faster).

 In spite of all the material covering Oracle Exalytics, many people still wonder about the how, where, when and why companies would be interested in such a server. From a business perspective, there are several valid reasons.  We’ll address those in a future post, but first let’s talk about the speed of change, data volumes, and managing data. 

 Some might see Exalytics as overkill for their needs. When thinking about computing horse-power, think back over the last 10 years. With your desktop PC, a 200MB hard-drive was more than adequate  for storing files. No video capability was required except for graphic intensive PC games. In 2007, Apple introduced iPhones. All of the sudden, you were storing pictures, videos, songs, TV shows, and even movies. Now, we have tablets holding 64GB of data, doing multi-media presentations, and doing everything fast (as we’ve come to expect from technology).

 When viewing things from that perspective, it is easy to see the point that data volumes, data types, and data processing needs are growing at an extreme rate.  If you rely heavily on increasingly complex and data-intensive BI applications, and are not satisfied with the way your current system supports your business intelligence needs, deploying Oracle Exalytics may be an option to explore.

eVerge Group continues to host Exalytics events and workshops throughout the US.  For information about future events, please contact Steve Chamberlin (Steven.Chamberlin@evergegroup.com)

 

 

eVerge Group Approved as Federal GSA Contractor

eVerge Group was recently approved by the Federal General Services Administration as a GSA contractor. Continue reading below for the full press release.

PLANO, Texas–(BUSINESS WIRE)–eVerge Group is pleased to announce that it has been approved by the GSA for the IT Schedule 70 contract. This designation allows eVerge Group access to bid on softwareimplementation opportunities within the federal government. It also allows eVerge Group to be considered for state and local government contracts that procure from Schedule 70. eVerge Group is in the process of uploading its service and rate schedules to the GSA Advantage® website where federal entities search for services and service providers.

GSA contractor

eVerge Group considers the approval to be an important achievement that presents the company with significant growth opportunities. According to eVerge Group president, Esteban Neely, “Given our 20-year history of delivering successful software implementations for both commercial and local government clients, we feel we are in an excellent position to extend our expertise to federal government projects.” In order to pursue and deliver on these additional opportunities, the company is building a federal Contracts division to be staffed with sales and sales support personnel.

According to the GSA website, “A GSA Contract is a powerful calling card even if a government agency does not buy from GSA Schedules. Having a GSA Schedule Contract means that the government ‘certifies’ your company, including its financial system, expertise and past performance.”

About eVerge Group

Founded in 1993, eVerge Group is a leading integrator of business applications software, focused on delivering Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Business Intelligence (BI), Master Data Management (MDM) and Enterprise Performance Management (EPM) solutions. eVerge Group is an Oracle Platinum Partner that implements software solutions in leading organizations throughout the Americas. For more information on eVerge Group, visit www.evergegroup.com.

Oracle Implementation Partners Exhibit at OpenWorld

Oracle Implementation Partners at OpenWorldIf you have ever attended Oracle OpenWorld, you know what a valuable experience it is for Oracle implementation partners, customers, and technologists. This year, the event will feature the Oracle Develop event as an official  Oracle OpenWorld stream, with a MySQL track added to the database stream. There is no more efficient and cost-effective way to stay on the cutting edge of technology than attending the most important event of the year for Oracle education and networking.

OpenWorld fires up on Sunday, October 2nd, at the Moscone Center in San Francisco, and the theme is engineered innovation. This is the only conference that goes this far into Oracle technology, and it will feature thousands of sessions and hundreds of demos. Take advantage of this opportunity to learn how to increase your company’s results with its existing technology, and plan for the technology it will need to maintain a competitive edge in the future.  The new skills, connections and ideas gained at OpenWorld equate to unsurpassed learning that will increase the value of your company’s IT investments exponentially.

The keynote speakers at this year’s OracleWorld are varied and informative, designed to keep you abreast of rapidly changing technology, in order to help your company to reach new levels of productivity and efficiency. From Sunday through Wednesday, there will be presentations on the latest innovations in technology, from Oracle Fusion Applications, to cloud computing, to solutions in areas such as cloud computing, security, mobility, and data management. These keynote addresses will be delivered by such knowledgeable industry leaders as Oracle’s CEO, Larry Ellison, Michael Dell, the Chairman and CEO of Dell, John Chambers, the Chairman and CEO of Cisco, Joseph M. Tucci, the CEO of EMC, and other top executives in different areas of technology and applications development.

The exhibition halls will be packed full of partner exhibits and demos, and eVerge will be right there in the thick of things, as an Oracle Platinum Partner, consistently recognized the company for excellence through Titan Awards and Specializations.  Visit Oracle’s OpenWorld website for a map and exhibitor list, and join the tens of thousands of visitors who will learn how Oracle and their implementation partners can improve their businesses. Be sure to stop by eVerge’s booth- 3324 Moscone West.

As a longtime Oracle Platinum Partner eVerge Group delivers best-in-class  results to customers in commercial, public sector, and not-for-profit industry segments. Armed with solid technical experience, broad functional knowledge and hands-on industry expertise, eVerge consultants are all Oracle-certified, and committed to delivering true business value and ROI. Visit the booth at OpenWorld to see how eVerge Group can improve your business through Oracle implementation.